Terms and Conditions

Your access to and use of Website are conditioned on your full acceptance of and compliance with these Terms and Conditions. These Terms and Conditions are applied to all visitors, users, customers and others who access or use this Website. By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you disagree with these Terms and Conditions or any part of it, you must not use this Website.

1. Vocabulary
1. 1. ‘Agreement’ refers to these Terms and Conditions.
1. 2. ‘Company’ means the entity that provides independent research and writing services to Clients according to the defined terms laid out in this Agreement.
1. 3. ‘Writer’ is the person, who has agreed to work with the Company to provide research and writing services under the Company’s terms.
1. 4. ‘Client’ is the person who places an Order with the Company to obtain the Product according to his or her requirements and governed by the defined terms and conditions laid out in this Agreement.
1. 5. ‘Order’ is an electronic request of a paid service from the Client for a particular Product and/or Service.
1. 6. ‘Order Status’ defines order progress on a particular stage.
1. 7. ‘Services’ may include, but not be limited to, Resumes, CVs, Cover Letters, Thank-you Letter, Follow-up letters, and other types of written documents within the sphere of career development.
1. 8. ‘Product’ is a document in an electronic format that is the final result of Order completion.
1. 9. ‘Product Revision’ is an edited version of the original Product initialized by Customer.
1. 10. ‘Support Team or Support’ is the part of the Company’s organizational structure with the mission to assist and coordinate the Order process.
1. 11. ‘Quality Assurance Department’ signifies the part of the Company’s organizational structure with the mission to guard and evaluate the quality of Product and service provided.
2. Privacy Policy
2. 1. The Company is committed to protect the privacy of the Client and it will never resell or share any of Client’s personal information, including credit card data, with any third party. All the online transactions are processed through the secure and reliable online payment systems provided by Stripe.com. It saves the Client from the risk of having the credit card data disclosed. The Company, however, does not fully guarantee any disclosures of the credit card data that may occur beyond its control and/or without its fault.
2. 2. Certain pages on the Company’s web site require the Client to provide the Client’s name, e-mail address, home address or phone number (for example, when filling in the order-form). The Company does not use this information for any other purpose than verification and to contact the Client with regards to the Order.
2. 3. Full details concerning the Privacy Policy can be found at https://fullcircleresumes.com/privacy-policy
3. Nature of Product and Services
3. 1. Subject to full compliance with these Terms and Conditions, the Company shall provide Resume Writing and other writing services in career development sphere, as described more fully on the Website. Services may include, but not be limited to, providing our Clients with Resumes, CVs, Cover Letters, Thank-you Letter, Follow-up letters, and other types of written documents within the sphere of career development. Services may also include editing, proofreading, paraphrasing, or formatting of existing documents of our Clients.
4. Order Process
4. 1. Placing an Order. When filling in an Order form, it is the sole responsibility of the Client to register using a valid email address and to provide a correct phone number where the Client can be reached. There may be multiple occasions during Order preparation when establishing contact with the Client is crucial. Failure to provide a valid email address or a correct phone number may affect Order completion and will result in a violation of the terms and conditions of this Agreement. This may lead to forfeiture of any claim to the implied warranty or guarantee by the Client.
The Company cannot begin working on the Client’s Order until the Client has paid for the entire amount of the Product(s) and/or Service(s). The Company is not liable or responsible for the failure of a Client to pay on time. The Client must be precise and attentive when filling in the Order form.
4. 2. Instructions. Because the Company works based on Client’s instructions, these instructions must be clear and precise. If the instructions are not clear and additional instructions are needed to complete the Order, but are not provided within the required time schedule, the Company cannot fulfill any implied warranty or guarantee and it shall not be held responsible. The Client is advised that once the Order is completed any revision request must only be based on the initial requirements and description of the original Order. Any changes from the initial instructions of the Order will be considered “editing”. This is an additional service and the Company will not conduct any free revision request that is different or deviates from the original Order requirements and/or description. Instructions and additional requests must be sent before a Writer is assigned to the Customer’s Order. Failure to meet this requirement will result in a violation of this Agreement and forfeiture of any claim to the implied warranty or guarantee.
4. 3. Sources. The Writer is allowed to use any relevant source available for the completion of the requested assignment, unless the Client mentions some particular sources to be used or others to be ignored. If the Customer needs specific sources that are crucial for the completion of the Order, the Client will provide those sourced in the Order requirements and/or description.
Failure to do so will result in a violation of the terms and conditions of this Agreement and forfeiture of any claim to the implied warranty or guarantee.
4. 4. Incorrect Order Placement. The Company reserves the right not to process or to resubmit the Client’s Order in the event that the details indicated are inconsistent to or do not match the Order’s original description. Failure to provide the correct description or choosing the wrong Product, Service, or deadline may require additional payments. The Client will always be contacted to approve any additional charges or requests.
5. Payment/Fee Policy
5. 1. Payment is due at the time of Order. Company’s services are prepaid, if Company does not receive payment or payment is declined, Client forfeits Products or Services ordered.
5. 2. If, at any time, Client contacts their bank or credit card company and declines or otherwise rejects the charge of any payment, this act will be considered as a breach of Client’s obligation hereunder and Client’s use of the Services will be automatically terminated. In case of any online fraud by Client, appropriate state authorities will be contacted immediately.
5. 3. If Client initiates a merchant dispute (chargeback) with a credit/debit card issuing bank, Client automatically gives up all rights to the ordered Products and/or Services. Company may sue for compensation for the incurred expenses from the merchant dispute.
5. 4. Company reserves the right to change the Payment/Fee Policy from time to time. In particular, Company may at its sole discretion introduce new Services and modify some or all of the existing Services offered on the Website. In such an event Company reserves the right to introduce fees for the new Services offered or amend/introduce fees for existing Services, as the case may be.
5. 5. Unless otherwise stated, all fees shall be quoted in U.S. dollars [USD]. Client shall be solely responsible for compliance of all applicable laws including those for making payments.
6. Delivery/Downloading Policy
6. 1. The Company strives for the highest level of satisfaction available. However, the Company cannot and will not be held liable or responsible for any type of delivery issues resulting from problems such as spam filters, incorrect email, lack of internet access or general neglect, among others, which are beyond its control and/or without its fault. The Support Team is available to assist the Client with any delivery problems of the Order.
6. 2. In case of timely delivery of the Product, the Company will not be responsible for failure of the Client to download the Product. The Client will still be billed for the service rendered and no refund is guaranteed after delivery has been completed by the Company.
7. Verification Process
7. 1. In order to verify Client identity electronically, the Company may ask the Client for specific details (including full name, email, telephone number) and details of identification documents. The Client authorizes the Company directly or through third parties to make any inquiries considered necessary to validate Client’s profile and/or any other information, including financial, the Client provided during the Order process.
The Company uses the Client’s phone number and/or email to contact the Client and to verify Client identity. Therefore it is vital to provide the Company with your accurate and valid phone numbers and email. The Client responsible for informing the Company about any changes to e-mail addresses, and/or phone numbers, as well as any changes to names and/or contact information and/or payment information or other personal information that will impact our ability to verify your identity.
By agreeing to these Terms and Conditions the Client agrees that: (1) the information Client provides is their personal information and (2) Client has the authority to provide it to the Company, and (3) the Company may use and disclose Client’s personal information for the purposes of electronic verification as described above and in accordance with our Privacy Policy. Further information about how we collect and handle personal information is available in our Privacy Policy.
7. 2. Any unauthorized use of a stolen credit card is prohibited by law and will be reported to the applicable law enforcement agencies for further investigation. The Company works closely with the authorities to fight cyber crime and will report all fraudulent Orders for prosecution.
8. Termination
8. 1. The Company reserves the right to cancel any paid Order at its own determination or decision in case there is lack of cooperation/communication from the Client which affects Order completion, or a suspicion by the Company that the Client is engaged in a fraudulent activity. The Company does not guarantee reimbursement in the circumstances described above. Each case is analyzed separately and final decision depends on a number of factors. The Company shall have sole discretion to take action based on the particular circumstances of each case.
9. Revision policy
9. 1. Resume revision is a courtesy service that the Company provides to help ensure Client’s total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date of the Order/Product. If the Client has missed the policy deadline, the Client may choose to have the order revised but for additional payment or the Client may place a new Order for editing.
9. 2. Quality Assurance Department of the Company reserves the right to limit the number of revisions or decline revision requests in cases such as, but not limited to: changes in initial order details; unreasonable return of the assignment; taking advantage of Writer and obvious abuse of revision option.
10. Satisfaction Guarantee
10. 1. Products and Services are guaranteed to be original and delivered in a timely manner. The Company has a zero tolerance policy for plagiarism.
10. 2. The Company does not and cannot guarantee that editing, proofreading, formatting services will be plagiarism free, as these services rely on information provided by the Client. Materials which are not written or made by the Company will not be scanned or reviewed for possible incidents of plagiarism. The Company shall not refund any amount in the event that a proofread/formatted Product is considered to be plagiarized.
10. 3. If the Client needs to cancel an Order, it may be made at any time prior to the completion of the Order.
10. 4. All refunds and cancellations should be communicated and expressed in writing by e-mailing the Support Team. In the unlikely event that the Client is not satisfied with the Product or receive the Product after the specified deadline, the Client may request a partial or full refund. It is the sole discretion of the Company to approve or disapprove any request on an individual case to case basis.
10. 5. In case of a refund request due to bad quality of the Product, the Client must provide evidence to back up the claim for refund. Only after a list of violations is provided will the request for refund be forwarded to the Quality Assurance Department for further investigation and refund request approval. Please note that the Company can also ask for additional materials or evidence to support the request. Quality Assurance Department reserves the right to decline refund inquiry if aforementioned information or documents are not provided when the request is made.
10. 6. If the refund request is not received within seventy-two (72) hours after Order completion it is to be assumed that the Client is satisfied with the Product and the Client will not be eligible for any refunded amount.
10. 7. In case a full refund is issued or Order becomes unpaid in circumstances where the Product or Service has already been delivered, the Company retains full authorship and ownership for the Product or Service provided and the Client is not eligible to use the Product or Service for any purpose.
11. Promotional Materials
11. 1. The Company reserves the right to contact Clients by email regarding new services, discounts, special offers and any other information that the Company may deem useful for Clients.
11. 2. The Client consents to receive emails and other forms of electronic communications including but not limited to push notifications, SMS from the Company or any other third party which the Company may allow.
11. 3. The Client expressly waives any cause of action against the Company for receiving the emails and other forms of electronic communications from the Company for advertising and promotional or informative purposes.
12. Testimonials
12. 1. The Company posts Client testimonials on our Website which may contain personal information (first name or initials). By accessing or using this Website Client provides the Company with consent to post first name/initials along with a testimonial on the Website. If Client wished to request the removal of a testimonial, Client may contact Company in writing.
13. Disclaimer of Warranties
13. 1. Client’s use of the Website is at Client’s own risk. The Website and all materials, information, software, facilities, services, and other content are provided “as is” and “as available” without warranties or conditions of any kind, either express, implied, or collateral. To the fullest extent permissible pursuant to applicable law, Company disclaims all warranties and conditions, express, implied, or collateral, including, but not limited to, warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement. Company does not warrant that the functions contained in this Website will be available, uninterrupted, or error-free, that defects will be corrected, or that the site or the servers that make the Website available are free of viruses or other harmful components. Company does not warrant or make any representations or conditions regarding the use or the results of the use of the materials, information, software, facilities, services, or other content on the Website or any websites linked to the website in terms of their correctness, accuracy, reliability, or others. Company makes no warranties or conditions that Client’s use of the materials, information, software, facilities, services, or other content on the Website will not infringe on the rights of others and assumes no liability or responsibility for errors or omissions in such materials, information, software, facilities, services, or other content of the Website. If applicable law does not allow the exclusion of some or all of the above implied warranties and conditions, the above exclusions will apply to Client only to the extent permitted by applicable law.
14. Limitations of Liability
14. 1. In no event shall Company be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use of Services; (b) unauthorized access to or alteration of the user’s data; (c) any other matter relating to the Services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Services.
14. 2. Company shall not be responsible neither for the delay or inability to use the Website or related Services, the provision of or failure to provide Services, or for any Services obtained through the Website, or otherwise arising out of the use of the Website. Further, Company shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond our control. Client understands and agrees that any Work and/or data received and/or downloaded or otherwise obtained through the Website is done entirely at Client’s own discretion and risk and Client will be solely responsible for any damage to your computer systems or loss of data that results from the download of such data.
14. 3. Company cannot guarantee that the Products or Services provided to Client will procure employment with any particular employer. By accessing or using this Website you accept that the Documents we create are subjective, opinions vary and that we cannot guarantee any improvements to your job prospects.
15. Waiver of Breach
15. 1. No waiver by the Company of any breach of this Agreement by the Client shall be held to be a waiver of any other or subsequent breach. All remedies afforded in this Agreement shall be taken and construed as cumulative, that is, in addition to every other remedy provided herein or by law.
15. 2. The failure of the Company to insist on a strict performance of any of the terms and conditions of this Agreement shall be deemed a waiver of the rights or remedies that the Company may have regarding that specific instance only, and shall not be deemed a waiver of any subsequent breach of default in any terms and conditions.
16. Amendments
16. 1. The Company reserves the right to modify, amend, revise or otherwise change any and all provisions of this Agreement. The Client expressly agrees to be bound by any subsequent modification, amendment, revision or changes as contemplated herein, by the continued rendition of services by the Company. It shall be the obligation of the Client to review this Agreement for changes from time to time, since any changes are reflected in this section of the website.
17. Entire Agreement
17. 1. This Agreement contains the entire stipulations between the Client and the Company, and no statements, promises, or inducements made by either party or agent of either party that are inconsistent herein shall be valid or binding, unless expressly authorized under this Agreement. This Agreement may not be enlarged, modified, or altered except in writing signed by the parties and indorsed on this Agreement. This Agreement shall supersede all previous communications, representations, or agreements, either verbal or written, between the Client and the Company.
18. Severability
18. 1. It is understood and agreed by the Client that if any part, term, or provision of this Agreement is held by the courts to be illegal or in conflict with any law of the state where made, the validity of the remaining portions or provisions shall not be affected, and the rights and obligations of the Client shall be construed and enforced as if the Agreement did not contain the particular part, term, or provision held to be invalid.
19. Law Governing
19. 1. It is mutually understood and agreed that this Agreement shall be governed by the laws of the place where the Company holds its principal place of business, both as to interpretation and performance, or in any other place at the determination of the Company.
20. Place of Suit
20. 1. Any action or other judicial proceeding for the enforcement of this Agreement or any of its provisions shall be instituted in the courts of competent jurisdiction in the place where the Company holds its principal place of business or in any other place at the determination of the Company.